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Job Post Details

Customer Service Representative Medical (Remote) - job post

Spine & Injury Associates
Caracas, Distrito Capital
Jornada completa

Información del empleo

Así es como las especificaciones del empleo se alinean con tu perfil.

Tipo de empleo

  • Full-time

Ubicación

Caracas, Distrito Capital

Descripción completa del empleo

Dear Candidate, due to the severe fluctuation of the currency in VZ. The pay will be between $500 to $600 per month depending on the experience.

We are looking for a Remote Customer Service Rep to join our team. We are located in the State of Florida, in the U.S.

You will be able to work remotely, as long as you have a strong Wi-Fi to plug in our phone, and connect to our server remotely via your computer or laptop.

VERY FLUENT ENGLISH GRAMMAR IS REQUIRED

Medical customer service representatives provide customer support, visitor reception, and patient intake and discharge duties.

  • RUNNING REPORTS DAILY, AND REPORTING TO THE OWNER DIRECTLY
  • Responsible for maintaining referral log
  • Performs basic inventory duties by monitoring office supplies
  • RUNNING REPORTS DAILY, AND REPORTING TO THE OWNER DIRECTLY
  • Responsible for educating referral sources, patients, and employees on qualifications for service and 3rd party billing
  • Ensures to provide service for walk-in patients and walk-in equipment requests
  • Responsible for providing technical assistance to customers as required
  • Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner
  • Effectively communicates Service Excellence with location employees
  • Always maintains a positive and constructive attitude
  • Ensures to adhere to and implement all company policies and procedures, including but not limited to clinical programs
  • Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media
  • Responsible for maintaining and updating customer information as needed
  • Attempts to resolve and de-escalate any issues in a calm manner
  • Ensures to escalate calls or challenges to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner
  • Responsible for tracking call-related information for auditing and reporting purposes
  • Ensures to provide feedback reports on call issues related to downtime and/or training issues
  • Up-sells the services of the company/organization to customers as necessary
  • Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
  • Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
  • Responsible for maintaining and updating patient medical records.

Job Type: Full-time

Pay: BsF1.00 - BsF2.00 per month

Application Question(s):

  • Please list all the languages, you speak fluently.

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 5 years (Preferred)

Language:

  • English fluently (Required)
  • ENGLISH fluently (Required)
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